FAQS

Everything you need to know

Frequently Asked Questions

Bookings & Arrivals

  • Check‑in is from 3:00 pm; you’re welcome to arrive earlier and relax in the lounge or gardens, though your room may not be ready until then. Check‑out is by 10:00 am. Late departures may be available upon request and subject to availability and additional charges.

  • All reservations must be made by someone 18 years or older. An ID may be requested at check‑in. Anyone under 18 must be accompanied by an adult at all times. Failure to comply may result in termination of the booking.

  • Children under 2 years stay free using existing bedding or a baby cot (please bring your own cot bedding); cots are available at no extra charge and subject to availability. Guests over 2 years are considered extra persons and will incur an additional charge of NZD 135 per night, including breakfast.

  • All bookings require a valid credit card with sufficient funds. For online reservations, your card will be charged at the time of booking.

  • All rates are in NZD and inclusive of 15% GST.

  • Woodhouse Mountain Lodge will not be liable for failure to meet obligations caused by force majeure (e.g., natural disasters, war, strikes, etc.).

Cancellation & Refund Policy

    • Flexible Daily Rates: Bookings are subject to a 3‑day cancellation policy. Cancellations made within 3 days of arrival will incur the cost of one night’s accommodation. No‑shows are charged the full reservation.

    • Prepaid Flexi‑Date Rates: Must be booked at least 30 days in advance; prepaid and non‑refundable. You may rebook for another date but must cover any rate difference. No refund applies if the new rate is lower.

    • Package & Special Rates: Each package has its own cancellation policy, displayed during booking and confirmed at the time of payment.

Accommodation & Rooms

  • Private villas with contemporary décor, heating/cooling, en‑suite bathrooms, and serene views over the Matakana hinterland and Hauraki Gulf. Breakfast is included in most rates.

  • Yes—provided at no extra charge but subject to availability at the time of booking.

Facilities & Amenities

    • Outdoor pool and sauna

    • Spa treatments (advance booking required—minimum 3 days’ notice)

    • Library, games, and lounge

    • Cocktail bar and dining areas

    • Tennis court

Events

  • Yes. The lodge features versatile venues suitable for corporate meetings, private celebrations, weddings, and retreats. Options include elegant indoor rooms, a private dining space, and expansive outdoor areas across the estate. Each venue is supported by tailored catering, accommodation packages, and professional coordination to ensure your event runs seamlessly.

    For more details, please visit https://woodhouselodge.nz/corporate or https://woodhouselodge.nz/celebrations.

  • The Conference Room fits up to 30 delegates, The Barn up to 40 guests, and our dining spaces also seat around 40. Outdoor areas can be arranged for larger groups.

  • Yes. We have 18 private villas that can accommodate up to 36 guests. Each villa has luxury touches like spa baths, real-flame fires, and views over the Matakana Coast and Hauraki Gulf.

  • Event spaces come with AV equipment, whiteboards, and flexible layouts. You’ll also enjoy social spaces such as the Lounge, Library, Cocktail Bar, pool, sauna, day spa, and even a helipad for stylish arrivals.

  • Yes. Our chef uses fresh local ingredients to design menus for weddings, meetings, or private celebrations. Dining is available indoors, in private rooms, or outdoors with stunning views.

  • Yes. Weddings must book the entire Lodge, including accommodation, for the night of the event. Elopements are the only exception, though couples may choose exclusive use for complete privacy.

Dining

  • Yes. Woodhouse offers fine dining with locally sourced produce, served in both indoor and outdoor settings, including a private dining room and a patio with a fireplace.

  • The restaurant is only available for guests who are staying at the Lodge. We are not open to the general public.

  • We do not usually open for lunch however we are happy to discuss your requirements in advance of your stay.

Packages & Offers

Nearby Attractions

  • The lodge is situated on 100 acres of Kōurawhero Estate within an hour’s drive from Auckland and is ideally located to explore the best of the Matakana Coast:

    • Sculptureum & Brick Bay Sculpture Trail – Outdoor art and drinks among vineyard and sculpture landscapes
    • Matakana Village & Farmers’ Market – Charming village, local produce, artisan shops, and weekend market
    • Local galleries & pottery – Including Morris & James Pottery
    • Wineries & coastal walks – Renowned vineyards and scenic paths along the coast
    • Guest activities also include guided walks, vineyard tours, arts, and wellness offerings—our team can assist in crafting your itinerary.

Contact & Location

  • 471 Wyllie Road, Kōurawhero, Warkworth, North Auckland, New Zealand.

    • By car from Auckland: About 1 hour via SH1 to Warkworth, then follow signs to Matakana Coast. The lodge is nestled amid 100 acres of private estate land.

    • By air: Auckland International Airport is the closest. Car hire and transfer services are available.

  • • Phone: +64 9 425 9336
    • Email: stay@woodhouselodge.nz

Terms, Conditions, & Policies

  • You can email, book via the website for instant confirmation, or call directly. Email enquiries are replied to within 24 hours.

  • Visa and Mastercard (2.5% credit card surcharge applies); EFTPOS and direct credit do not incur surcharge. Please note that we do not accept cash at the hotel.

  • Refunds are made only to the original credit card used for the booking, in NZD. Exchange rate differences may apply to international cards.

  • Yes. The website uses DPS Payment Express with PCI DSS and SSL encryption. Guest information is stored securely in compliance with NZ regulations.

  • Yes. Gift vouchers are redeemable for accommodation or food & beverage, valid for 12 months, and not exchangeable for cash.

Golden sunrise over misty rolling hills with trees and distant valleys.
Elegant bedroom with soft lighting, floral wallpaper, and scenic countryside views.
Freestanding bathtub facing open windows with views of green hills and gardens.
Luxury bathroom with twin mirrors, wooden vanity, and natural light from side windows.
Cosy fireplace setup with candles, champagne, and a cheese platter on a wooden table.
Comfortable lounge space with neutral furnishings and large windows overlooking gardens.
Peaceful gravel path at dusk with warm sky and villas surrounded by greenery.